Welfare Process

Welfare strategy

Listen

We listen and communicate with no judgement; it's important we do this empathetically and we do not interrupt.  80% of communication is body language so sometimes we don't need to offer solutions but just listen.

“To listen (Ear) ;  You, Eyes, Undivided attention, Heart.” (Chinese Character)

Action

When an issue is brought forward to our committee an action plan is immediately taken dependent on the matter. Where applicable the Member protection officers are notified, forms are filled by the relevant parties and all matters are held in strict confidence.  We provide assurance and certainty of an outcome.  

“Knowing is not enough you must take action” (Tony Robinson)

Support

We provide support and relevant information for our members. We empathise and understand what they are struggling with and outsource help when the situation is beyond our capabilities. An information guide will be on hand to give out to all members. 

“Individually, we are one drop. Together, we are an ocean” (Ryunosuke Satoro)

Encourage

We provide self help strategies and always encourage our members to look for outside support from family, friends and support groups.We promote and practice ‘Cultural appropriation’, keeping  in mind  that different cultures and communities can be sensitive in different settings and conversations.

“A word of encouragement during failure is worth more than an hour of praise after success” (Source unknown)

Contact: Jose Thomas - 0420 905 050